By opting into shipping insurance at checkout, you agree to the following terms and conditions. This optional coverage provides protection against physical loss or damage to your order while in transit.
1. Scope of Coverage
- Covered Events: This insurance covers items that are stolen, lost, or severely damaged during transit by the shipping carrier.
- Exclusions: Coverage does not extend to delivery delays, minor cosmetic damage to outer packaging, or packages marked as “Delivered” but claimed missing unless theft can be verified.
2. Filing a Claim
To initiate a shipping insurance claim, you must contact our support team within the following timeframes:
- Reporting Window: All claims for damaged or lost packages must be reported within 15 days of the carrier’s delivery timestamp or the last recorded tracking update.
- Required Documentation: For damaged items, you must provide clear photographic evidence of both the outer packaging and the damaged goods to alltown@alltowngrills.com.
3. Claim Resolution
- Your Choice: Once a claim is verified and approved, you can choose to receive either a full refund or a replacement item shipped at no extra cost.
- Processing Time: Reviewing and processing submitted claims typically takes a few business days once all required documentation is received.
4. Customer Responsibilities
- Accurate Shipping Info: The customer must provide a correct and complete shipping address. Insurance is void if a package is lost due to an incorrect address provided at checkout.
- Cooperation: Customers must cooperate fully with any carrier investigation, which may include signing an affidavit confirming the loss or damage.2